Welcome to Quality One Logistics LLC. By using our services, you agree to the following Terms and Conditions. Please review these terms carefully before proceeding.

1. Agreement to Terms

By accessing or using the services of Quality One Logistics LLC, you acknowledge and agree to be bound by these Terms and Conditions and applicable laws. If you do not agree, you may not use our services.

2. Services

We provide freight dispatching and logistics solutions, including shipment coordination, route planning, delivery scheduling, and related services. Our goal is to deliver safe, timely, and efficient logistics support tailored to our clients’ needs.

3. Account Registration

Certain services may require you to create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure. You are responsible for all activities under your account.

4. Payment Terms

• Payment Requirement: All payments must be made in full before shipment processing unless otherwise agreed.
• Invoices: You will receive an invoice for services rendered, with payment due upon receipt.
• Late Payments: Unpaid invoices may result in late fees and/or suspension of services.
• Accepted Methods: Credit card, bank transfer, and approved online payment methods.

5. Shipment Handling

• Customer Responsibilities: You are responsible for accurate shipment information, proper packaging, and compliance with all regulations.
• Our Responsibilities: We take reasonable steps to ensure safe delivery but are not liable for issues caused by inaccurate details, improper packaging, or third-party failures.

6. Cancellation & Refunds

• Cancellations: Requests must be submitted within 24 hours of booking to qualify for a full refund.
• Refunds: Provided only when services are not rendered as agreed. Refunds are not available for delays caused by weather, accidents, or third-party carriers.

7. Termination of Service

We may suspend or terminate your access to services without notice for violations of these Terms, non-payment, or illegal activities.

8. Limitation of Liability

To the maximum extent allowed by law, Quality One Logistics LLC is not responsible for:

• Loss or damage to shipments not caused by our negligence.
• Delays due to natural disasters, severe weather, or third-party failures.
• Loss of revenue, business, or reputation due to service interruptions.

9. Data Privacy & Security

By using our services, you consent to the collection and processing of your personal data in accordance with our Privacy Policy. We use secure systems and encryption to protect your information.

10. Changes to Terms and Conditions

We may revise these Terms and Conditions at any time. Updates will be posted on this page with the revised Last Updated date. Continued use of our services indicates acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law principles. Any disputes will be resolved in Tennessee courts.

12. Indemnity

You agree to indemnify and hold harmless Quality One Logistics LLC, its employees, officers, and agents from claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, strikes, regulations, or third-party disruptions.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Quality One Logistics LLC
9003 Country Pecan Cv
Cordova, TN 38016

📧 Email: support@qualityonelogistics.com
📞 Phone: (901) 205-6461

Last Updated: 06-Sep-2025